Answers to specific questions about the packages we offer and pricing can be found on our services page.

Is there a delivery fee?

Price include delivery, set-up and pick up. Free delivery within a 15 mile radius from zip code 94552, otherwise a delivery fee will be charged outside this criteria.

How does the delivery work? Do I need to set it up?

No, you do not have to set up. We will deliver, set up, and breakdown play equipment. Our setup and removal of the equipment will take about 30 minutes; this is not included in your booked time. Please take this into account when booking venue times. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee.

How much room do I need?

Our Soft Play Equipment requires a minimum space of 8 ft x 8 ft.

How many children can accommodate the play area?

Always ensure that the Soft Play equipment is not overcrowded, and limit numbers according to the age and size of children using it. Our Soft Play Equipment can accommodate the following:

-8 ft x 8 ft Package: up to 6 children.
-8 ft x 13 ft Package: up to 12 children.
-The Ball Pool should be limited to 4 children at a time.

Do you set up in parks/outdoor?

Yes. You will need to contact the park in advance to determine the requirements needed to set up. We charge a $20 cleaning fee for outdoor usage and outdoor set up will require a shaded area or a suitable cover in the form of a party tent, etc, as the equipment will get hot in direct sunlight. A tarp will be be provided but please make sure the ground is flat, well drained, clear from glass and debris. We do not set up on dirt. Additional fees may apply, if we must deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications).

What if it rains?

The Soft Play Equipment will not be set up outdoor if the weather is forecast to rain or strong winds, as it will become slippery and unsafe. We will only offer a credit for a future party if the weather turns bad on the day of the event and no alternative indoor location has been arranged.

How often do you clean your Soft Play Equipment?

Every piece of the Soft Play Equipment is washed thoroughly before your little one’s party. We also do one last wipe down at the beginning of each party. We clean and sanitize the equipment with a disinfectant antibacterial product and have several sets of the ball pit balls so we are never using the same balls back to back.

What is the Cancellation Policy?

We require a NON-REFUNDABLE security deposit of 25% of the rental price to secure the date. Customers who cancel their reservation at any time after a deposit is made WILL LOSE THEIR DEPOSIT regardless of the circumstances or reasons for cancellation.

Do you have Insurance?

Yes. However, we do point out that it is the hirer’s responsibility to ensure that there is a responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them.

An electronic liability waiver form will need to be reviewed & signed prior to the event date.

How do I book?

Reservations can be made up to three months in advance. Please submit a reservation with the date, venue and times. We require a NON-REFUNDABLE security deposit of 25% of the rental price to secure the date and deposit not paid 3 days from the invoice date will be cancelled without any notice.

If booking is less than seven days prior to the event date, the full amount will be due at the time of booking.