Answers to specific questions about the packages we offer and pricing can be found on our services page.

  Is there a delivery fee?
Our prices include delivery, setup and pick up within the East Bay. Locations outside the East Bay will be charged a $45 delivery fee; additional delivery charges will apply if your location is outside of our delivery area.
  How does the delivery work? Do I need to set it up?
No, you do not have to set up. We will deliver, set up, and breakdown play equipment. Our setup and removal of the equipment will take about 30 minutes; this is not included in your booked time. Please take this into account when booking venue times. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee.

  How much room do I need?
Our Soft Play Equipment requires a minimum space of 8 ft x 8 ft.
  How many children can accomodate the playarea?
Always ensure that the Soft Play equipment is not overcrowded, and limit numbers according to the age and size of children using it. Our Soft Play Equipment can accommodate the following:

-8 ft x 8 ft Standard Package up to 6 children.
-8 ft x 13 ft Premium Package up to 12 children.
-The Ball Pool should be limited to no more than 4 children at a time.

  Do you set up in parks/outdoor?
Yes. You will need to contact the park in advance to determine the requirements needed to set up. We charge a $20 Outdoor cleaning fee and a $15 Park set up fee. Outdoor set-up will require a shaded area or suitable cover in the form of a party tent, etc, as the Soft Play will get hot in direct sunlight. The ground must be flat, well drained, clear from glass and debris.

Additional fees may apply, if we must deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications).

  What if it rains?
The Soft Play Equipment will not be set up outdoor if the weather is forecast to rain or strong winds, as it will become slippery and unsafe. We will only offer a credit for a future party if the weather turns bad on the day of the event and no alternative indoor location has been arranged.

  How often do you clean your Soft Play Equipment?
Every piece of the Soft Play Equipment is washed thoroughly before your little one’s party. We also do one last wipe down at the beginning of each party. We clean and sanitize the equipment with a disinfectant antibacterial product and have several sets of the ball pool so we are never using the same balls back to back.
  What is the Cancellation Policy?

Bay Area Soft Play reserves the right to charge a cancellation fee. In the event of cancellation 2 weeks prior to the event, a full refund will be issued, otherwise you will lose your deposit.

  Do you have Insurance?
Yes. However, we do point out that it is the hirer’s responsibility to ensure that there is a responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. A liability waiver form will need to be signed prior setting up the Soft Play equipment.
  How do I book?

Please submit a reservation with the date, venue and times. We require a 25% security deposit to secure the date and deposit not paid after 3 days will be cancelled without any notice.